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Frequently Asked Questions 

  • 1
    What is acupuncture?

    Acupuncture involves the placement of thin, single-use, stainless-steel pins (needles) at different areas of the body; the selection of the points on the body and the number of pins depends on the reason(s) for your visit. Acupuncture has been practiced for thousands of years and has been gaining more acceptance in Western cultures for the past several decades due to an increasing body of evidence demonstrating its effectiveness.

  • 2
    What does acupuncture treat?

    Acupuncture is a gentle and effective way to solve or manage issues of pain, injury, stress, and many other health concerns. Basically, acupuncture helps the body’s own ability to heal itself. Some of the common issues that we treat are:


    • back, neck, shoulder, hip, knee, and other types of pain
    • sports injuries
    • headaches, including migraines
    • sleep problems
    • anxiety, depression, and stress
    • allergies
    • respiratory issues and asthma
    • sciatica
    • fibromyalgia, arthritis, and other autoimmune disorders
    • gastrointestinal and digestive issues
    • women’s issues, including PMS, menstrual pain, and menopausal symptoms
    • neurological issues, including Bell’s Palsy, Meniere’s Disease, Multiple Sclerosis, shingles, and TMJ
    • many other conditions too numerous to list here
  • 3
    How does acupuncture work?

    Although there are many theories as to why acupuncture works, the truth is that no one really knows for sure; no matter how it works, however, the evidence demonstrates that it does work, and works very well. That’s why so many health care practitioners (physicians, nurse practitioners, physical therapists, chiropractors, counselors, etc.) refer their patients to QiWorks as a complementary therapy in conjunction with other medical treatment: acupuncture offers safe and effective results.

  • 4
    Do I need to “believe” in acupuncture for it to work?

    No--you don’t need to believe in anything for acupuncture to work. That’s why it is so effective on animals (and skeptics).

  • 5
    How often do I have to get treated for it to work?

    It depends. Some health issues respond more quickly while others take longer. Factors include how severe the issue is, how long you have had it, and how old you are. And some people just respond faster than others for no particular reason. Because acupuncture is a gentle medicine, frequency is the key to relief. Often patients will come in 2-3 times a week at first and then begin to taper their visits as they experience lasting relief. One reason we have a sliding scale is in order to allow patients to be able to afford to come in enough for acupuncture to work. Your acupuncturist will recommend a treatment plan for you.

  • 6
    What should I expect as a new patient?
    • Please plan to arrive ten minutes early to fill out paperwork and to become oriented to the clinic. You can also fill out your new-patient paperwork ahead of time and bring it with you to your visit; click here to download it.
    • We treat in comfortable recliners in two large, peaceful treatment rooms. Wear clothing that will allow you to roll up your sleeves to your elbows and your pants to your knees.
    • After looking at your chart, the acupuncturist will ask you a few questions. There's not a lot of talking. We provide several hundred treatments a week, and we've got lots of experience getting “right to the point.”
    • Your appointment will last between one hour to an hour and a half, depending on how long you would like to rest with your pins. Return visits are often not as long.
    • We play relaxing music in the treatment rooms and have earplugs available. Feel free to bring in your own headphones if you would like to listen to your own music.
    • There is a one-time intake fee of $15 at your first visit and the treatment is on a sliding scale of $15-$40, where you decide what to pay. There is no income verification. All subsequent treatments are on the $15-$40 sliding scale, and you can change the amount you pay at each visit. The amount you pay does not affect the treatment you receive, the number of pins you receive, or how long you are able to stay.
    • Your acupuncturist will recommend a treatment plan tailored to the issues you are seeking to treat. Often patients will get treated several times a week at first until they begin to feel consistent relief, at which point they will begin to decrease the frequency of their treatments.
    • Please note that we require 24 hours’ notice for cancellations or a $15 cancellation fee applies.
  • 7
    Does acupuncture hurt?

    Although many people don’t believe us until they actually try it, getting acupuncture is one of the best medical treatments around because it’s so relaxing. The pins(needles) are very tiny, smaller than a cat’s whisker. Usually people don’t even feel them being inserted. The best part is what happens next: once the pins are in, most people feel deeply relaxed, and many people fall asleep. After acupuncture, patients are often refreshed and relaxed.

  • 8
    Do I have to take off my clothes?

    No. Our acupuncturists are experts in treating distally, which means that they can treat conditions such as lower back pain by putting pins in the arms, hands, lower legs, and feet (and none in your lower back). This allows our patients to be treated in comfortable recliners instead of on tables, and allows you to keep your clothes on. You only will need to roll up your pants to your knees and push up your sleeves to your elbows in order for our acupuncturists to treat you--the pins generally will be anywhere from your elbows to your hands, your knees to your feet, and perhaps on your head.  

  • 9
    Do you use the needles more than once?

    No. Our pins (needles) are sterile, single-use, and stainless-steel. They are disposed of after use in Sharps containers.

  • 10
    Can you treat more than one health condition at a time?

    Definitely. If you are coming in for one issue, such as back pain, be sure to let your acupuncturist know of any additional health issues you are experiencing, such as sleep issues, allergies, or headaches. They can treat several conditions at once, often with great success.

  • 11
    Can I combine acupuncture with my other medical treatments and medications?

    Absolutely. One of the best things about acupuncture is that it doesn’t have its own side effects that might interfere with other medical therapies and medications. This is one of the main reasons why other medical professionals are comfortable referring their patients to us. For example, we often treat patients who are going through chemotherapy in order to help them with their symptoms. Likewise, we often treat patients before and after surgery in order to reduce pain, inflammation, and recovery time.

  • 12
    What kind of training and certification do your acupuncturists have?

    All five of our acupuncturists have a Master’s degree in acupuncture (a four-year program), have passed the national certification exam, are certified in Clean Needle Technique, and are licensed to practice acupuncture by the State of Utah.

  • 13
    Do you treat pregnant women?

    We love to treat our pregnant patients, but we do have a few limitations, in which case we will be happy to give you a referral. Generally, we do not treat issues that are directly related to pregnancy, but we do treat pregnant women who are experiencing issues such as headaches, backaches, insomnia, etc.


    Here are some issues that we refer out:


    • Patients in their first trimester
    • Inducing labor
    • Treating breech pregnancy


    We are happy to provide you with referrals to local acupuncturists who specialize in this area. Our favorite referral is Bea Hammond and you can reach her at 801-707-7612.

  • 14
    Do you treat fertility?

    We often treat women in order to help get their bodies healthy and their menstrual cycles regular; in many cases, this leads to women being able to get pregnant.


    Complex reproductive issues often receive specialized care, and there are acupuncturists who specialize in those areas who are better able to deal with more complicated circumstances. For this reason, we normally refer patients to specialists in cases such as:


    • Women who are 38 and older
    • Women with PCOS (Polycystic Ovary Syndrome)
    • Women who have had multiple miscarriages
    • Women with anatomical obstacles to pregnancy, such as an irregularly shaped uterus
    • Women who have had severe endometriosis
    • Women who have not become pregnant after several months of treatment at our clinic


    We are happy to provide you with referrals to local acupuncturists who specialize in this area. Our favorite is Bea Hammond. You can reach her at 801-707-7612.

  • 15
    Do you treat children?

    Yes. Many children and teenagers love receiving acupuncture, and acupuncture can be extremely effective on younger folks. The important thing is that the child is willing to try acupuncture; we will not treat any patient who doesn’t want to be here.

  • 16
    Do you accept insurance?

    No. We’re just not set up to do that, and it is one of the ways that we are able to keep our prices low. We are happy to give you copies of your invoices or create an account statement that you can submit to your insurance company, but we do not do any direct billing. We also do not provide diagnosis and procedure codes. Many of our patients report that they can use their flexible spending account funds for acupuncture; be sure to check with your insurance company for your own situation.

  • 17
    What should I pay on the sliding scale?

    By getting acupuncture at QiWorks, you become part of our clinic community. The sliding scale is a tool we use to make acupuncture accessible to more people. Here’s a guide on how to use it:


    • You will receive a high-quality, personalized treatment no matter what you pay on the scale. The number of pins you receive or how long you can stay is NOT affected by what you pay.
    • Choose a level on the sliding scale that will allow you to come in enough to get great results. QiWorks needs to treat a LOT of people in order to cover our expenses and stay open. This means that we need you to get great results, so you can tell other people that acupuncture works, so that they will try it! If you have a good experience here, please do tell everybody you know!
    • Different people need different amounts of acupuncture. You and your acupuncturist(s) will figure out how much you should get to obtain good results.
    • Different people have different amounts of money to spend on acupuncture. That’s just the reality. It’s our mission to make access to acupuncture as equal as we possibly can. Whatever you pay on the sliding scale directly supports the clinic. We are not supported by any funding source other than what you pay us for your treatments, so we are grateful for everything.
    • QiWorks is a social business. That means nobody’s making a profit here. All of the revenues that you give us go into creating sustainable jobs in the clinic and providing more acupuncture. No matter what amount you choose to pay, by receiving acupuncture here you are supporting access to treatment for many other people in our community.
  • 18
    What is community acupuncture?

    QiWorks is one of over 200 community acupuncture clinics that belongs to a national cooperative, the People’s Organization for Community Acupuncture (POCA). Clinics such as QiWorks must follow certain guidelines in order to be members of POCA, such as treating patients in a community treatment room and offering affordable prices.


    QiWorks is deeply committed to the community acupuncture model, for many reasons:


    • The best way to let people know how well acupuncture can work is to make it affordable enough for people to try it
    • Healing in a room with other people is better than being alone
    • Acupuncture has been practiced in groups for thousands of years


    To read more about POCA, please click here. You will find information about POCA’s efforts to start and sustain community acupuncture clinics around the country, including through mentorship, training, and its micro-loan program. POCA has also started its own affordable acupuncture school, called POCA Tech. POCA Tech is a nonprofit institution that started in 2014 and is training the next generation of community acupuncturists (a scarce resource for community clinics around the country). POCA Tech can definitely use the support of the public: to read more, and to donate to POCA Tech, click here.

  • 19
    Are you a nonprofit?

    No. We are a social business, which means that any funds left over from paying our expenses and our employees’ living wages is put right back into our clinic so that we can grow even more, such as adding more hours to the schedule, hiring another acupuncturist, paying for staff training, or saving up to open another clinic. Our mission is to keep community acupuncture as affordable and accessible as we can.

  • 20
    This place is great! How can I find clinics like yours in other places?

    That’s easy! POCA has a find-a-clinic locator on its website. In order to be on the locator, clinics must meet POCA’s guidelines, including having affordable rates and treating in a community setting. You can find the find-a-clinic locator by clicking here.